Responsible for data processing:
Schwangau Schuh GmbH
Alemannenweg 7
87645 Schwangau
Germany
Email: shop@montaglobal.com
Phone: +49 8362 987 353
We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below we provide detailed information about how your data is handled. The processing of your data is carried out on the basis of the GDPR as well as pursuant to Section 165 (3) of the Austrian Telecommunications Act (TKG).
1. Access Data and Hosting
You may visit our website without providing any personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access.
This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our services. This serves to safeguard our overriding legitimate interests in a correct presentation of our offering pursuant to Art. 6 (1) sentence 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit.
Hosting
The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.
2. Data Processing for Contract Fulfilment and Contact
2.1 Data Processing for Contract Fulfilment
For the purpose of contract fulfilment (including inquiries regarding and handling of any warranty and performance disruption claims as well as any statutory update obligations) pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as we require this data for contract fulfilment and cannot ship the order without it. The data collected is evident from the respective input forms.
Further information on the processing of your data, in particular on disclosure to our service providers for order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete fulfilment of the contract, your data will be restricted for further processing and deleted after expiry of the statutory retention periods under tax and commercial law pursuant to Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use the data beyond this where legally permitted and where we inform you accordingly in this policy.
Inventory Management System
We use inventory management systems from external service providers for order and contract processing. Our service providers act on our behalf as processors. For questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.
2.2 Customer Account
If you have given your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of creating the customer account and storing your data for future orders on our website. You may delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further use that is legally permitted and about which we inform you in this policy.
2.3 Contact
As part of customer communication, we collect personal data to process your inquiries pursuant to Art. 6 (1) sentence 1 lit. b GDPR if you voluntarily provide it when contacting us (e.g. via contact form, live chat tool, or email). Mandatory fields are marked as such, as we require this data to process your inquiry. The data collected is evident from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further use that is legally permitted and about which we inform you in this policy.
Live Chat Tool WhatsApp
For customer communication, we use the live chat tool provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“WhatsApp”). This serves to safeguard our overriding legitimate interests in effective and improved customer communication pursuant to Art. 6 (1) sentence 1 lit. f GDPR. WhatsApp acts on our behalf.
The phone numbers stored by us on our mobile device are automatically processed on servers of Meta companies with headquarters at 1601 Willow Road, Menlo Park, California 94025, USA. Only phone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp’s terms of use and privacy policy are stored.
Our service providers are located in and/or use servers in the following countries for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection: USA, Israel, United Kingdom.
The adequacy decisions for the USA apply as a basis for third-country transfers insofar as the respective service provider is certified. Certification is in place.
Our service providers are located in and/or use servers in the following countries: Singapore. No adequacy decision exists for these countries. Our cooperation is based on the European Commission’s Standard Contractual Clauses.
3. Data Processing for Shipping Fulfilment
For contract fulfilment pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we pass your data on to the shipping service provider commissioned with delivery, insofar as this is necessary to deliver the ordered goods. For questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.
Disclosure to Shipping Service Providers for Delivery Notification
If you have given us your explicit consent during or after your order pursuant to Art. 6 (1) sentence 1 lit. a GDPR, we will pass your email address and phone number to the selected shipping service provider so that they can contact you prior to delivery for delivery notification or coordination.
You may revoke your consent at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider using the contact details listed below. After revocation, we will delete the data provided for this purpose unless you have expressly consented to further use or we reserve the right to legally permitted further use and inform you accordingly in this policy.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Data Processing for Payment Handling
When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, and payment service providers.
4.1 Data Processing for Transaction Handling
Depending on the selected payment method, we pass the data necessary for processing the payment transaction to our technical service providers acting on our behalf, or to the commissioned credit institutions, or to the selected payment service provider, insofar as this is necessary to process the payment. This serves contract fulfilment pursuant to Art. 6 (1) sentence 1 lit. b GDPR.
In some cases, payment service providers collect the data required for payment processing themselves, e.g. on their own website or via technical integration during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
For questions about our payment partners and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.
4.2 Fraud Prevention and Optimization of Payment Processes
Where applicable, we provide our service providers with additional data which they use together with the data required for payment processing as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, handling disputed payments, accounting support). This serves our overriding legitimate interests in fraud prevention and efficient payment management pursuant to Art. 6 (1) sentence 1 lit. f GDPR.
4.3 Identity and Credit Checks When Selecting Klarna Payment Services
Klarna Installment Purchase
If you choose payment services provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we ask for your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR to transmit the data necessary for payment processing and identity and credit checks to Klarna.
In Germany, credit agencies listed in Klarna’s privacy policy may be used for identity and credit checks. Klarna uses the received information about the statistical probability of payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship.
You may revoke your consent at any time by sending a message to the contact option described in this privacy policy. This may result in our no longer being able to offer certain payment options. You may also revoke your consent directly to Klarna at any time.
4.4 Engagement of Debt Collection Agencies
If our payment claim is not settled despite prior reminders, we pass your data to a commissioned debt collection agency (AKZEPTA, Elsenheimerstr. 43, 80687 Munich, Germany). In this case, the claim is collected directly by the debt collection agency. This serves contract fulfilment pursuant to Art. 6 (1) sentence 1 lit. b GDPR and our overriding legitimate interests in effective enforcement of our payment claims pursuant to Art. 6 (1) sentence 1 lit. f GDPR.
5. Advertising by Email
5.1 Email Newsletter Subscription
If you subscribe to our newsletter, we use the data required or separately provided by you to regularly send you our email newsletter based on your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR. You may unsubscribe at any time via the contact option described below or via a link provided in the newsletter. After unsubscribing, we delete your email address from the recipient list unless you have expressly consented to further use or we reserve the right to legally permitted further use and inform you accordingly in this policy.
5.2 Newsletter Dispatch
The newsletter may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.
5.3 Sending Review Requests by Email
If you have given your explicit consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR during or after your order, we use your email address to request a review of your order via the review system we use. You may revoke this consent at any time via the contact option described in this privacy policy or via a link provided in the review request. After revocation, we delete your email address from the recipient list unless you have expressly consented to further use or we reserve the right to legally permitted further use and inform you accordingly in this policy.
Review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne, Germany (“Trusted Shops”).
In this context, we receive information from Trusted Shops about the respective status (e.g. whether the review request was sent and whether it was received). This is done pursuant to Art. 6 (1) sentence 1 lit. f GDPR to safeguard our legitimate interest in obtaining information about review invitations in order to optimize them, as well as Trusted Shops’ legitimate interest in providing this service.
We and Trusted Shops are jointly responsible for the sending of review requests and the collection and display of review and status information.
Within the framework of this joint responsibility, please preferably contact Trusted Shops regarding data protection questions and the assertion of your rights. Their contact details can be found in their privacy information. Further privacy information is available at the link provided there. You may also always contact us using the contact details described in this privacy policy. If necessary, your request will be forwarded to the other responsible party.
6. Cookies and Other Technologies
6.1 General Information
To make visiting our website attractive and to enable certain functions, we use technologies including cookies on various pages. Cookies are small text files that are automatically stored on your device. Some cookies are deleted at the end of the browser session (session cookies), while others remain on your device and allow us to recognize your browser on your next visit (persistent cookies).
Protection of Privacy on End Devices
When using our online services, we use strictly necessary technologies to provide the telemedia service expressly requested by you. The storage of information on your device or access to information already stored does not require consent in these cases.
For non-essential functions, storing or accessing information on your device requires your consent. If consent is not given, parts of the website may not function properly. Any consent you give remains valid until you adjust or reset the settings on your device.
Subsequent Data Processing via Cookies and Other Technologies
We use technologies that are strictly necessary for certain website functions (e.g. shopping cart functionality). These technologies collect and process IP address, time of visit, device and browser information, and information about your use of our website (e.g. shopping cart contents). This serves our overriding legitimate interests in an optimized presentation of our offering pursuant to Art. 6 (1) sentence 1 lit. f GDPR.
We also use technologies to comply with legal obligations (e.g. to prove consent), as well as for web analytics and online marketing. Further information, including the legal basis, can be found in the following sections. Additional technologies not individually listed here may also be used; details can be found on the Usercentrics platform at: /cookie-settings.
Types of Cookies Used
Necessary Cookies
Required to enable website operation (e.g. login, shopping cart).
Analytics / Performance Cookies Collect anonymized usage data to improve website functionality and offers.
Functional Cookies Enable specific functions, improved navigation, and personalized content.
Cookie Settings
You can manage cookie settings in your browser using the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
You may revoke your consent at any time via the contact option described in this privacy policy or via /cookie-settings. If cookies are not accepted, website functionality may be limited.
7. Contact Options and Your Rights
7.1 Your Rights
As a data subject, you have the following rights:
Art. 15 GDPR – Right of access to your personal data
Art. 16 GDPR – Right to rectification
Art. 17 GDPR – Right to erasure, unless processing is required for legal reasons
Art. 18 GDPR – Right to restriction of processing
Art. 20 GDPR – Right to data portability
Art. 77 GDPR – Right to lodge a complaint with a supervisory authority
Right to Object
If we process personal data based on our legitimate interests, you may object to such processing with effect for the future. If processing is for direct marketing purposes, you may object at any time.
7.2 Contact
For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, or for withdrawal of consent or objection to data use, please contact us directly using the contact details provided in our legal notice.